Q. Can I get continuity without ePrism Email Filtering?
A: No, you need ePrism Email Filtering because in order for Email Continuity to operate, it must process both inbound & outbound messages
Q. Does my email get synchronized after my email server is back up?
A: Yes, every email message you received is BCC'd while Email Continuity is enabled. Once your email server is back online, these messages are delivered to your inbox. In addition, your IT administrator can create a rule that assures all your sent messages will be delivered into the proper "Sent Mail" folder in your mailbox.
Q. What email servers are covered/able to be continued by this Email Continuity service?
A: Virtually all email servers are covered by this service.
Q. Can Email Continuity replace my current Email Service?
A: No, Email Continuity is designed to respond to planned or unplanned temporary email interruptions and is not meant to operate as a long-term solution
Q. Can I pay to store messages longer than 35 days?
A: No, however, ePrism Email Archive is an affordable solution for long-term email retention.
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Q. How does the Email Continuity service integrate with EdgeWave archiving?
A: ePrism Email Archive captures locally-generated email and is configured at the email server, so no integration is required.
Q. Do you offer bundle pricing on ePrism Email Security services?
A: See your EdgeWave Representative for any available offers
Q. I have hosted email, why do I need Email Continuity Services?
A: Email Continuity provides a full back up of any mail server whether hosted or on-premises. Your hosted service may not provide continuity protection.
Q. I have your Hosted Message Security service that spools messages, why do I need this
additional service?
A: Spooling does not allow active management and viewing of spooled messages. ePrism Email Continuity allows users to read, reply to, forward and delete messages while your email server is offline.
Q. I have anePrism Email Security managed appliance with Vx that spools messages during
failure for 160 hours, why do I need this service?
A: Spooling does not allow active management and viewing of spooled messages. ePrism Email Continuity allows users to read, reply to, forward and delete messages while your email server is offline.
Q. Will I have access to my contacts and calendar events with this service?
A: No, Email Continuity only manages and processes email
Q. Can I use my own email client (Outlook) with this service?
A: No, you must use the Web interface during the outage to receive and send messages. This allows for synchronization once the mail server has been restored.
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