I did not receive my scheduled report in email. Why?

Check the following:

• Basic email configuration, see:

Checking iPrism Email Destinations

• Some email systems limit the size of the attachments you can receive. Some PDF reports are quite large, and may exceed the file size limits. Try any of the following:

1. Edit the schedule so that iPrism saves the report in CSV format. Large CSV reports are automatically split up into multiple email messages.

2. Edit your report so that the saved report is smaller. Web Statistics and IM/P2P Statistics typically generate smaller files than the other report types.

3. Edit the schedule so that iPrism delivers your reports via FTP, rather than email.

4. Ask your system administrator if it is possible to reconfigure the email system to accept larger attachments.

5. Finally, consider that content filtering (SPAM checks) may have quarantined or rejected the email.