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Welcome to the Technical Support Center

How May We Help You?

At EdgeWave we recognize that when you contact Customer Support you want answers in a fast, accurate and professional manner. With this in mind we have created a support network that offers you quick access to an experienced technician via phone, email or chat. You also have the option to open a support case via our web page, and self-help tools such as knowledgebases, data sheets and product documentation are also available. For training on specific product functionality check out our library of "Quick Study" videos.

The principle driver of our support operation is to delight our customers. We track our performance through customer satisfaction index (CSI) ratings and the Net Promoter Score (NPS). We are proud to announce that our dedication to customer care has delivered a 2013 monthly average CSI in the 90 percentile and an NPS of over 70 percent. Rest assured that we will continue to deliver best-in class service as proof to our customers that they made the right decision in selecting EdgeWave as their web security solutions provider.

The EdgeWave Support Team stands ready to assist you with your next inquiry.

Learn more about our Customer Satisfaction and Net Promoter scores

2012 Awards of Excellence Winner - Tech & Learning

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USA & CAN     Tel: 1-800-782-3762

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EMEA/APAC     Tel: 1-801-903-1751

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