ePrism Technical Documentation

This page provides the latest available documentation for the ePrism Hosted and Managed Email Security Solutions. For information on ePrism Enterprise appliances M500, M1000, M2000 and M3000, please click here.

If you cannot locate the resource you need, or if you require personal assistance, please contact EdgeWave Support.

Quick Start Guides

ePrism Email Security PDF

Upgrade Guides

Upgrading System Memory PDF

Getting Started Guides
(Managed Appliances)

ePrism 2505 PDF

ePrism 3005 PDF

ePrism 4005 PDF

User Guides

Personal Dashboard
Online Knowledgebase

Release Notes

V11.7 – October 2020 PDF

V11.6.3 – August 2020 PDF

V11.6.2 – July 2020 PDF

V11.6.1 – June 2020 PDF

V11.6 – April 2020 PDF

V11.5 – October 2019 PDF

V11.4 – June 2019 PDF

V11.3.1 – March 2019 PDF

V11.3 – Nov/Dec 2018 PDF

V11.2.1 – September 2018 PDF

V11.2 – June 2018 PDF

V11.1.1 – March 2018 PDF

V11.1 – January 2018 PDF

V11.0 – September 2017 PDF

Administration Guides

System Administrator
Online Knowledgebase

Account Administrator
Online Knowledgebase

MAG Appliance Branding PDF

Syslog Server Configurations PDF

Developer Guides

Provisioning API
Online Knowledgebase

Verifier XML Syntax PDF

Get In Touch

Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone.*  Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

* iPrism customers are required to use their Procare 24x7 number if they have purchased that entitlement for after business hours support. Otherwise iPrism support requests will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America: 1-800-782-3762
UK: +44-20-33554107

Severity 1: 24x7x365
Severity 2: 24x7x365
Non-Critical: Business Hours Only

Open a ticket

You will be transferred over to the GoSecure website to complete your request.

Have a question or a problem?
Send us a ticket and we'll start working on it.

Business Hours Only

Email us to resolve an issue.

Business Hours Only