ePrism Technical Documentation
This page provides the latest available documentation for the ePrism Hosted and Managed Email Security Solutions. For information on ePrism Enterprise appliances M500, M1000, M2000 and M3000, please click here.
If you cannot locate the resource you need, or if you require personal assistance, please contact EdgeWave Support.
Quick Start Guides
ePrism Email Security PDF
Upgrade Guides
Upgrading System Memory PDF
User Guides
Personal Dashboard
• Online Knowledgebase
Personal Dashboard FAQ PDF
Personal Dashboard FAQ Light PDF
Release Notes
V11.6.3 – August 2020 PDF
V11.6.2 – July 2020 PDF
V11.6.1 – June 2020 PDF
V11.6 – April 2020 PDF
V11.5 – October 2019 PDF
V11.4 – June 2019 PDF
V11.3.1 – March 2019 PDF
V11.3 – Nov/Dec 2018 PDF
V11.2.1 – September 2018 PDF
V11.2 – June 2018 PDF
V11.1.1 – March 2018 PDF
V11.1 – January 2018 PDF
V11.0 – September 2017 PDF
Administration Guides
System Administrator
• Online Knowledgebase
Account Administrator
• Online Knowledgebase
MAG Appliance Branding PDF
Syslog Server Configurations PDF
Developer Guides
Other Help
Get In Touch
Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST
After business hours technical support is for Severity 1 and 2 issues and only by phone.* Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.
* iPrism customers are required to use their Procare 24x7 number if they have purchased that entitlement for after business hours support. Otherwise iPrism support requests will be responded to the next business day.
Severity Levels
Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.
Call us
North America: 1-800-782-3762
UK: +44-20-33554107
Severity 1: 24x7x365
Severity 2: 24x7x365
Non-Critical: Business Hours Only
Have a question or a problem?
Send us a ticket and we'll start working on it.
Business Hours Only