ePrism Knowledgebase

EdgeWave is dedicated to delivering world-class support. The knowledgebase pages contain information and tools that will assist you with your EdgeWave product or support questions. EdgeWave’s products are backed by years of experience and deep commitment to customer satisfaction. A team of highly skilled and responsive in-house technical support representatives, who understand the importance of your support issues and your time, stand ready to assist you.


Get In Touch


Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone. Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America: 1-800-782-3762
UK: +44-20-33554107
EMEA/APAC: 1-801-903-1751

Severity 1: 24x7x365
Severity 2: 24x7x365
Non-Critical: Business Hours Only

Have a question or a problem?
Send us a ticket and we'll start working on it.

Business Hours Only
 
 

Email us to resolve an issue.

Business Hours Only
 
 

Live Chat

Prefer online chat? Start a Support Chat

Business Hours Only