ePrism Self-Contained Appliance Solutions

This page provides the latest available documentation for the ePrism Self-Contained Appliance Solutions.

If you cannot locate the resource you need, or if you require personal assistance, please contact EdgeWave Support.

Quick Start Guides


M3000, M2000, M1000
• V6.5.2 Intercept Anti-Spam PDF
• V6.0 Intercept Anti-Spam PDF

Training Guides


M3000, M2000, M1000 PDF

Tech Notes


M3000, M2000, M1000
ePrism V6.0
• Threat Prevention Connection Rules PDF
• Intercept Anti-Spam Quick Start Guide PDF
ePrism V5.0
• Utilizing Microsoft Active Directory PDF
ePrism V4.0
• Uploading Emails for STA Training PDF
• Configuring Outlook Web Access PDF
• Configuration Guide PDF
• Upgrading in a HALO Cluster to PDF

Release Notes


M500 PDF

M3000, M2000, M1000
• V6.xx ReputationAuthority Security Update PDF
• V6.xx Anti-Virus Update Hotfix PDF
• V6.5.2 PDF
• V6.0 Update 1 PDF
• V6.0 PDF
• V5.0 Update 2 PDF
• V5.0 Update 1 PDF
• V5.0 PDF
• V4.0 Update 2 PDF
• V4.0 Update 1 PDF
• V4.0 PDF
• V3.1 PDF

Administration Guides


M500 PDF

M3000, M2000, M1000
• V6.5.2 PDF
• V6.0 PDF
• V5.0 PDF

Installation Guides


M500 PDF

M3000, M2000, M1000
• V6.5.2 PDF
• V6.0 PDF
• Threat Prevention Connection Rules PDF
• V5.0 PDF


Get In Touch


Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone. Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America:

1-800-782-3762

UK:

+44-20-33554107

EMEA/APAC:

1-801-903-1751

Severity 1
24x7x365

Severity 2
24x7x365

Non-Critical
Business Hours Only

Have a question or a problem?
Send us a ticket and we'll start working on the problem immediately.

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only

Email us to quickly resolve an issue.

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only

Live Chat

Can't wait? Do a live chat

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only