ePrism Self-Contained Appliance Solutions

This page provides the latest available documentation for the ePrism Self-Contained Appliance Solutions.

If you cannot locate the resource you need, or if you require personal assistance, please contact EdgeWave Support.

Quick Start Guides


M3000, M2000, M1000
• V6.5.2 Intercept Anti-Spam PDF
• V6.0 Intercept Anti-Spam PDF

Training Guides


M3000, M2000, M1000 PDF

Tech Notes


M3000, M2000, M1000
ePrism V6.0
• Threat Prevention Connection Rules PDF
• Intercept Anti-Spam Quick Start Guide PDF
ePrism V5.0
• Utilizing Microsoft Active Directory PDF
ePrism V4.0
• Uploading Emails for STA Training PDF
• Configuring Outlook Web Access PDF
• Configuration Guide PDF
• Upgrading in a HALO Cluster to PDF

Release Notes


M500 PDF

M3000, M2000, M1000
• V6.xx ReputationAuthority Security Update PDF
• V6.xx Anti-Virus Update Hotfix PDF
• V6.5.2 PDF
• V6.0 Update 1 PDF
• V6.0 PDF
• V5.0 Update 2 PDF
• V5.0 Update 1 PDF
• V5.0 PDF
• V4.0 Update 2 PDF
• V4.0 Update 1 PDF
• V4.0 PDF
• V3.1 PDF

Administration Guides


M500 PDF

M3000, M2000, M1000
• V6.5.2 PDF
• V6.0 PDF
• V5.0 PDF

Installation Guides


M500 PDF

M3000, M2000, M1000
• V6.5.2 PDF
• V6.0 PDF
• Threat Prevention Connection Rules PDF
• V5.0 PDF


Get In Touch


Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone.*  Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

* iPrism customers are required to use their Procare 24x7 number if they have purchased that entitlement for after business hours support. Otherwise iPrism support requests will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America: 1-800-782-3762
UK: +44-20-33554107

Severity 1: 24x7x365
Severity 2: 24x7x365
Non-Critical: Business Hours Only

Have a question or a problem?
Send us a ticket and we'll start working on it.

Business Hours Only
 
 

Email us to resolve an issue.

Business Hours Only