EPIC Next Generation Firewall Documentation

This page provides the latest available documentation for the EPIC Next Generation Firewall product.

If you cannot locate the resource you need, or if you require personal assistance, please contact EdgeWave Support.

Hardware Guides


EPIC NGFW – USG6000 Series ZIP

Administration Guides


EPIC NGFW – USG6000 Series ZIP


Get In Touch


Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone. Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America:

1-800-782-3762

UK:

+44-20-33554107

EMEA/APAC:

1-801-903-1751

Severity 1
24x7x365

Severity 2
24x7x365

Non-Critical
Business Hours Only

Have a question or a problem?
Send us a ticket and we'll start working on the problem immediately.

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only

Email us to quickly resolve an issue.

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only

Live Chat

Can't wait? Do a live chat

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only