EPIC Firewall Support Ticket


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Firewall Support Request

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Get In Touch


Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone. Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America: 1-800-782-3762
UK: +44-20-33554107
EMEA/APAC: 1-801-903-1751

Severity 1: 24x7x365
Severity 2: 24x7x365
Non-Critical: Business Hours Only

Have a question or a problem?
Send us a ticket and we'll start working on it.

Business Hours Only
 
 

Email us to resolve an issue.

Business Hours Only
 
 

Live Chat

Prefer online chat? Start a Support Chat

Business Hours Only