This page provides the latest available documentation for the iPrism Web Security product. If you can’t find what you’re looking for here, you may also try searching our online Knowledgebase.
If you cannot locate the resource you need, or if you require personal assistance, please contact EdgeWave Support.
iPrism v8.100 to v8.102 Software Upgrade PDF
iPrism v8.001 to v8.100 Software Upgrade PDF
iPrism v8.x Software Upgrade PDF
iPrism H-Series Software Upgrade
• v7.11x to v8.100 PDF
iPrism V8.001 for 15H PDF
iPrism V8.001 for 35H PDF
iPrism V8.001 for 55H PDF
iPrism V8.001 for 105H PDF
iPrism V8.001 for 500H PDF
iPrism V8.102 – September 2017 PDF
iPrism V8.1 – January 2017 PDF
iPrism V8.001 – June 2015 PDF
iPrism V8.0 – April 2015 PDF
iPrism V7.111 – March 2014 PDF
iPrism V7.160 – November 2013 PDF
iPrism V7.150 – July 2013 PDF
iPrism V7.11 – October 2012 PDF
iPrism V7.1 – July 2012 PDF
iPrism ERS V1.6 – June 2012 PDF
iPrism V7.0 – March 2012 PDF
iPrism V6.5x-SP1 – May 2011 PDF
iPrism V6.5 – February 2011 PDF
iPrism V6.410 – September 2010 PDF
iPrism V6.402 – March 2010 PDF
iPrism V6.4 – November 2009 PDF
Get In Touch
Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST
After business hours technical support is for Severity 1 and 2 issues and only by phone.* Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.
* iPrism customers are required to use their Procare 24x7 number if they have purchased that entitlement for after business hours support. Otherwise iPrism support requests will be responded to the next business day.
Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.
North America: 1-800-782-3762
Severity 1: 24x7x365
Severity 2: 24x7x365
Non-Critical: Business Hours Only
Business Hours Only