iPrism Support Ticket


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iPrism Support Request

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Get In Touch


Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone. Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America:

1-800-782-3762

UK:

+44-20-33554107

EMEA/APAC:

1-801-903-1751

Severity 1
24x7x365

Severity 2
24x7x365

Non-Critical
Business Hours Only

Have a question or a problem?
Send us a ticket and we'll start working on the problem immediately.

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only

Email us to quickly resolve an issue.

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only

Live Chat

Can't wait? Do a live chat

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only