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Which product would you like help with? 


ePrism Email Security

Cloud-based spam filtering and malicious file filtering, focused on today’s threats.

ThreatTest

Anti-phishing incident response solution that automates email threat resolution in the user’s inbox.

iPrism Web Security

Web content filtering and threat protection in high performance appliance.

EPIC Next Generation Firewall

Adaptive network and application security delivered in an ultra-high performance appliance.


Get In Touch


Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone. Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America:

1-800-782-3762

UK:

+44-20-33554107

EMEA/APAC:

1-801-903-1751

Severity 1
24x7x365

Severity 2
24x7x365

Non-Critical
Business Hours Only

Have a question or a problem?
Send us a ticket and we'll start working on the problem immediately.

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only

Email us to quickly resolve an issue.

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only

Live Chat

Can't wait? Do a live chat

Severity 1
Business Hours Only

Severity 2
Business Hours Only

Non-Critical
Business Hours Only