Report Spam to EdgeWave

Help us in the ongoing battle against spam

How do I submit a spam sample to improve my spam filter?

The easiest way is to download our Report Spam Plug-in for Outlook and you can just click a button in the rare instance any spam leaks through. You won’t need it often, but it makes your users feel good to be involved in the process of eliminating spam!

> Click here to install the Report Spam Plug-in for Outlook

Only samples sent as RFC-2822 attachments can be processed; samples in other formats will not be processed. Email spam samples to:

Spam samples sent to as RFC-2822 attachments will be automatically processed by EdgeWave’s spam reviewing team. You won’t receive any feedback for emails sent to, but rest assured we will evaluate them to make our filtering as accurate as possible.

Microsoft Outlook Icon

From Microsoft Outlook

  1. Create a new email message
  2. Address it to:
  3. Click on the ‘Attach Item’ button, select one or more mail items.
  4. Click OK, or drag and drop the selected item(s) into the new email.
  5. Send the email
Mozilla Thunderbird Icon

From Mozilla Thunderbird

  1. Select the sample
  2. From the toolbar choose Message > Forward > Attachment
  3. Address it to:
  4. Send the email
IBM Lotus Notes Icon

From Lotus Notes

ePrism does not recommend a default method for attaching RFC-2822 messages, but the following options are available:

Send the message direct to your ePrism support contact:

  1. create a new email message addressed to your support contact
  2. open the spam message, select View > Show > Page Source
  3. copy and paste the Page Source content into the new email
Email Icon Clipart

From other email clients

With other email clients, use the option ‘Forward As Attachment’. You should discuss this with ePrism support before sending in a sample in this way.

Get In Touch

Business Hours: Monday through Friday 5:00 am PST – 5:00 pm PST

After business hours technical support is for Severity 1 and 2 issues and only by phone.*  Customer is responsible for calling the EdgeWave support number to receive technical support after business hours. All non-critical reported issues will be responded to the next business day.

* iPrism customers are required to use their Procare 24x7 number if they have purchased that entitlement for after business hours support. Otherwise iPrism support requests will be responded to the next business day.

Severity Levels

Severity 1: Business is severely impacted, and no viable workaround is available.
Severity 2: Business is disrupted but functioning.
Non-Critical: Business is not affected but symptoms exist or requests for information or guidance.

Call us

North America: 1-800-782-3762
UK: +44-20-33554107

Severity 1: 24x7x365
Severity 2: 24x7x365
Non-Critical: Business Hours Only

Have a question or a problem?
Send us a ticket and we'll start working on it.

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Email us to resolve an issue.

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